Shipping policy
Where we ship. We ship across Canada to Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. For the Yukon, the Northwest Territories, and Nunavut, email support@carissima.ca and we’ll arrange a custom delivery quote.
Rates and timing. Your delivery method and any applicable delivery charge are shown on your order and invoice. Shipping is free on orders over $1,500 in Quebec and Ontario (a flat $149 applies under $1,500); $199 to New Brunswick; $299 to Nova Scotia; $399 to Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Prince Edward Island and Saskatchewan; and by quote to the Yukon, the Northwest Territories and Nunavut. Most orders are delivered in 3–9 business days with tracking. Please inspect your order when you receive it.
Delivery options.
- Standard delivery — included. We bring your order to the first dry place at your address — just inside the garage, lobby or front entryway, safe from the weather. From there, our modular pieces are easy to move and assemble yourself with simple tools and the included instructions.
- Room of choice. Prefer your furniture carried to the exact room where it’ll live? We’ll bring it there for you. An additional fee applies — log into your Carissima account to arrange it before your delivery date.
- White-glove delivery. The full-service option: we carry your order to the room of your choice, assemble it and remove all the packaging. White Glove Delivery is delivered with signature; our team unboxes it, places it in the requested location where access allows, completes setup and performs a basic function check. An additional fee applies — log into your Carissima account to arrange it before your delivery date.
Inspecting your order.
- White Glove Delivery. Please make sure the delivery path is clear and remove or move any existing furniture before the delivery team arrives. If the sofa is visibly damaged, incorrect or not the product you ordered, refuse the delivery and report it through your Carissima account within 48 hours.
- Customer Pickup. Inspect the outside of the carton before leaving whenever practical. After pickup, if the order is damaged, incorrect, incomplete or missing an item or component, report it through your Carissima account within a maximum of 48 hours.
- Home Delivery (not White Glove). Inspect the outside of the carton before accepting it whenever practical. After delivery, if the order is damaged, incorrect, incomplete or missing an item or component, report it through your Carissima account within a maximum of 48 hours.
Please keep the original manufacturer packaging and shipping carton for 30 days — it is required for any pre-approved return or exchange.
If your order doesn’t arrive. If your order hasn’t shown up by the expected delivery date, log into your Carissima account to report it and we’ll make it right.
Damaged or defective on arrival. If your order arrives damaged or defective, report it through your Carissima account within 48 hours with photos and we’ll repair, replace or refund it at no cost to you — including all shipping. A product or functional problem that appears later is handled separately through our warranty process.
Questions? Email support@carissima.ca.
