Warranty
At Carissima, we stand behind the craftsmanship of every piece we build. Defects are rare, but life happens — and when it does, we're here to make it right. That's why every Carissima sofa comes with a limited manufacturing warranty, included at no extra cost.
Warranty
Coverage
- Frame & construction — 5-year limited warranty. Structural frame, joinery, and load-bearing construction, against manufacturing and material defects under normal residential use.
- Sleeper & storage mechanisms — 5-year limited warranty. A slight softening of the springs with normal use over time is expected and isn't considered a defect.
- CertiPUR-US certified foam & fibre — 3-year limited warranty. Covers defects such as stitching failure or delamination; excludes normal stretching, softening, fading, or cosmetic wear.
- Cover fabrics — 3-year limited warranty against manufacturing defects. Cosmetic wear, fading, pilling, and staining from normal use are not covered.
Limitations
- Applies to the original purchaser with proof of purchase, for normal residential use only. Warranties are not transferable.
- Coverage is limited to repair, replacement, or substitution of the confirmed defective part or module, at Carissima's sole discretion.
- The warranty provides repair or replacement — refunds are handled separately under our Return & Refund Policy, not the warranty.
- Warranties are voided by misuse, abuse, accidents, improper cleaning or treatment, excessive soiling, or any rental, business, commercial, institutional, or other non-residential use.
How to make a claim
Log into your Carissima account to start your request — everything stays linked to your order.
- Log into your Carissima account.
- Select the type of support you need.
- Select the order number and the item(s) involved.
- Describe the situation and attach the backup photo(s).
